Shipping & Delivery Policy
At Brue NeuOn, we aim to deliver your orders quickly and reliably. Please read the following policy to understand our shipping timelines, costs, and terms.
Processing & Dispatch
- You are responsible for Orders are typically processed within 1–2 business days after purchase.
- Dispatch timelines may vary depending on product availability.1.2 Account Responsibility.
Delivery Timelines
- Standard delivery within India: 5–7 business days after dispatch.
- Delivery times may vary based on your location and courier partner conditions.
- Delays may occur due to public holidays, weather, or unforeseen courier issues.
Shipping Charges
- Shipping charges are calculated at checkout based on Shiprocket’s rates for your location, package weight, and delivery option.
- all shipping costs are borne by the customer.
- Currently we accept only prepaid orders through Razorpay. Cash on Delivery (COD) is not available.
Order Tracking
- Once shipped, you will receive an email/SMS with tracking details.
- Orders can be tracked via our courier partner’s portal.
Serviceable Locations
- We currently ship across India only.
- If your pincode is unserviceable by our delivery partners, we will contact you for an alternate address.
Damaged Deliveries
- If you believe your package has been tampered with or is delivered in damaged condition, please refuse delivery and contact us immediately.
- If damage is noticed after delivery, you must report it within 48 hours with photos. Verified cases will be refunded or replaced as per our Cancellation & Refund Policy.
This Shipping & Delivery Policy applies to Brue NeuOn. By placing an order on our website, you agree to the terms outlined here as well as our Terms & Conditions. For any shipping-related queries, please visit our Contact Us page.